Worst experience again with customer care and it continues

Again this something I think I want to take seriously as I am not requesting anything against discovery rule and all I was asking till now is to pay from my savings account. My last name is kuzhiniyil and I am sure discovery can find out my details. I submitted a special payment request for 2000R ( for a claim)on Jan10 and its still not paid . I have made calls for about 200R to get the status and every time they escalate to some one nothing really happens. I decided to stop as I am waisting my airtime also here and at some stage I will reach 2000R with that Lol. For discovery my last interaction number is ********** 850 if you want to follow up ( but don't expect it anyway). But please this is not your money I am asking and its only the contributions I am doing on a monthly basis to savings account ( to be exact) .