Worst experience

I am still having the worst experience with Dicovey Key Care, I don't understand why I am having issues all the time. I did my toenail nail avulsion in May 2026, I had to pay the full amount out of my pocket, after a complain on hello Peter I got a response and they paid a percentage of the money back to me, so everything was settled, now all of a sudden I have an outstanding amount on my account, (with the same dr and procedure) for what only they will know. I have to wait for 4weeks to get authorization to go see specialists. This is not acceptable. I canceled my Vitality at the end of July, they took the money for that month now again this month, I do not get my rewards for personal health fund or any explanation to why. I get put on hold when I phone or I get transfered 6 times and still end up with no one to help.