nW
natasha W

1 reviews | Active since Oct 2009

22 May 2020, 14:58

Worst experience

I have spent the whole day on the phone and im still where i started. I am pregnant and on keycare core. When i log onto my profile to search for a gynaecologist it lists people but when i call them they dont accept this medical aid scheme. The list of hospitals on your website where i can give birth is absolutely pathetic. Some hospitals are not allowing you to give birth at their hospitals due to covid 19 and when i spoke to a lovely lady in the call centre she mentioned that in some cases you will make an exception for hospitals that are not covered due to the lack of options but i would need to get authorization first. This does not help me. I cant pick a hospital to go to and i have to end up paying cash for it. Can someone please give me a list of hospitals that i can give birth at as well as the names of the doctors at these hospitals that i will be covered with?

0
Replies (3)
Discovery Health
Discovery Health's reply25 May 2020, 09:39
Official
Dear natasha W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply25 May 2020, 13:37
Official
Dear natasha W 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

nW
natasha W's update25 May 2020, 19:06
Reviewer Update
I am very happy with the assistance I received from Lerelle Reddy. Thank you so much for your sensational service.