Worst Descision Ever Made Was Joining Discovery Health Medical Aid

<p>Having to work for a large corporate unfortunately I had to join Discovery Health Medical Aid, however it has been nothing but heartache and disappoint me me from a customer service level.</p> <p>I have been faced with everything from claims not being processed correctly, to where emails with attachments have been sent, only to find out that the attachments were not recieved by Discovery due to a system problem on there side, to where I am promised feedback on complaints logged by never get any.</p> <p>My latest ordeal with Discovery Health is call ref number ***, which was logged with Discovery Health over 1 month ago and I am still awaiting resolution to it. I have been contact with numerious people from Discovery who promise me the world but drop the ball every single time.</p> <p> My claim in concern seems to have been duplicated according to Discovery, so it seems it was claimed for by myself as well as the service provider. Even though I have submitted on one than one occasion proof payment as well as the invoice in concern to Discovery have not been able to process this and deduct the relevant amounts from my Self Payment Gap. I have been sent around by Discovery tasked to get the service provider to withdraw there claim to get resolution to this matter where infact this should be Discovery since they are suppose to provide me with a service which is delegently paid for on a monthly bases.</p> <p> </p> <p>I have to say joining Discovery Health Medical Aid is definitely one of the worse descision I have ever made and there service levels and customer care is something to be questioned.</p>