Worst Customer Services

I canceled my medical aid and have a premium refund owed to me by discovery. I have been following up since November 2023 and nothing has been done really. I have been sent from pillar to post, their consultants will put you on hold for 3-10mins only to come back to say "I will speak to finance to process this, please give 3 working days and will come back to you but the money should also reflect within that period" thos has been an exhausting exercise.