Worst customer service I've ever experienced

<p>I resigned from my previous medical aid effective the 30th of April 2016. My spouse and I submitted our application forms for me to be added to his Discovery Health medical aid as an adult dependant on Tuesday the 26th. Both of us have been phoning the new business division since Tuesday the 3rd. Every time we phone, there's a new underwriting issue. Not once have we been contacted by Discovery to keep us informed of the progress nor have we been contacted when underwriting issues have arisen. EVENTUALLY we get an offer form, we signed and emailed it through. Four hours later, I phone to find out that there's a system error ONLY ON MY APPLICATION, nobody else was having this problem. The escalation for this 'system error'would take a further 8 hours to be fixed. Why is it taking so long?</p>