worst customer service ever

I request a claim payment and low and behold --it was deposited into someone elses account and discovery I must go and request the money from whoever they paid it to

the consultants are giving every excuse they can come up with a solving their mess

don't they follow a procedure before making out payments--like confirming a clients banking details--don't these consultants take peoples money seriously

for three weeks I have been requesting they clean their mess to no avail

as far as the consultant is concerned-- it is not her problem--that she paid the money into the incorrect account