Worst customer service ever

It brings me great dissatisfaction in posting this but I am left with no choice. Firstly I have been a member of discovery medical aid for more than 5 years. I have always been a faithful payer towards the service as I am a mother and the cover for my child and I is of great importance. I recently encountered a problem with the billing and payment department where they did not debit me on the said date ( at no fault of my own)once I had contacted the call center I was advised that they would double debit the required outstanding amount and also send the relevant bank statements and proof which I did send on the 28th of February 2016.they did not call me or try to contact me at all until I called them. When I did get through I was further advised that it would be activated or re-instated for use….I assumed they had already sorted out the issue as had tried to take my sick child to the doctor only to be declined with my medical aid which is also embarrassing to say the least. I called up again and was advised to make a manual payment and the issue will then be resolved.so manual payment done and gone through I then received an email with membership certificate attached.with much joy I now had a bit of assurance and decided to email and find out if they Finally resolved the issue only to be called and told that the medical aid has been terminated because the payment was made later than expected. With much shock and also spending a fortune to call these guys I was left with the same outcome and a sense of utter disgust with the service and the person I spoke to. Firstly the person who is going to reply to this from discovery health should take into consideration that I hold a senior post in a contact center and I know how it works, failure to resolve this issue I will be asking for the all the call recordings as proof of this. I am CERTAINLY NOT going to pay for a mistake that was not on my part. This is the beginning I haven’t even expressed my disgust on social media as yet. Please make no mistake this is no threat…consumers deserve the right to be treated fairly and not be bul**** into whatever they say. How many other women and children have to go through this as well?