Worst customer service ever

I am beyond frustrated with the disgraceful service I have received from Discovery. Since the very start of my pregnancy, every single interaction I’ve had has been an exhausting and infuriating experience.

Each time I contact your consultants, I am given a different answer. Not once, but every single time. When I ask to escalate to a senior, I am met with attitude, as though I’m the problem for daring to ask for clarity.

The chat consultants are even worse – they copy and paste generic responses straight from your guides, which I am more than capable of reading myself. It is painfully clear that they have no product knowledge, no training, and no interest in helping customers.

Frankly, this is the worst customer experience I have ever had. I cannot believe that a company of Discovery’s size and supposed reputation can operate with such incompetence. Government departments actually provide better service than Discovery. That says everything.

This is completely unacceptable. I expect this complaint to be escalated immediately, and I want a senior manager to contact me directly to address how such shockingly poor service is even possible in your organisation.