WORST customer service and feedback from Discovery Health this far!

<p>I had resigned at my previous employment so obviously affordability was an issue for me so i decided to cancel my membership with Discovery Health, now coming from a history of being with Discovery from my dad , uncle everybody i knew, i always had something good to say about discovery but ever since i cancelled there feedback service and client relations has been appalling. So being on the Delta Saver classic medical plan after cancelling i accumulated some savings also known as MSA. I then contacted them to hear when i can receive my savings balance they told me after 4/5 months in order to see if any claims come up etc, so i after 4 months or so i decided to withdraw my savings early but then i called in and a consultant advised me to write up a motivational letter and send it to them which i did that same morning 5th December , he also added that if i sent through the motivational letter i would recieve a refferece number and then he also advised me to call in immediately after receiving the refferece number for them open an enquiry immediately in order for the email/motivational letter to be attended immediately.SO i called in again this time only to be helped by a consultant named "Shaun" which he assured me within 2/3 or 72 hours that i would have gotten my money or some sort of feedback. i waited and waited and still nothing,i had to call in again only to find out that some other consultant couldnt help me.. i waited and my partner(also a discovery member ) called again on friday morning to try and find out wat was happening with tegards to the feedback,his anser was "still waiting on approval" and rushed her off the phone?!.. so if approval by Discovery takes soo long just to pay out a small amount of money then i might as well have waited till the 12 December to be paid out as stated by an email from you guys, why run around?? regardless of how small or how big an enquiry/answer/claim or whatever it should all be treated the same,in the same manner and customer satisfaction must be high yet you have impotent,illiterate and ********* CONSULTANTS working there that cant resolve even a small EARLY MEDICAL REFUND.</p>