worst customer service

<p> Discovery Health chronic claims department is in serious need of some customer service training.</p> <p>I called in for a problem with my a claim and not only was I given incorrect information but on both occassions the consultants that I spoke to were not helpful. Both had serious attitudes and failed to listen before assuming to know what my problem was. I was also told what medication I should be taking and i was laughed at for failing to understand what they were saying.</p> <p>This medication is VITAL to my health , it is NOT optional and trust me if i didnt have to take it , i wouldn't be taking it, but I am being made to feel like I am in the wrong .</p> <p>The amount of effort it takes for chronic medication to get approval is seriously disturbing.</p> <p>I am seriously considering finding another medical aid after this bad experience.</p> <p> </p>