Worst customer experience

I have been with discovery for a while now but what I have experienced in the last month is really disgusting. I called to get my membership re-actived. This was on the 10th of August and I was told the premium I paid in June was allocated on a different account. What followed was me calling everyday at least twice. I was hit with their "It takes 2 - 3 working days to resolv e which never happened.on the 1at of September I was debited double my normal premium which bounced as this is not what I had in my account.i made a manual cash payment and called in where I was told to and proof how much was debited to *** This was done on the 1st and I still have no response. The failed debit order fee is mine to carry.

Todày I get an SMS that my membership is stopped due to non payment. I called in and the consultant was not helpful as always ,he told me the turnaround tine is 2-3 working days. I explained that I'm on various chronic medication and I cannot default because they allocated stuff incorrectly.almost a month later nothing is resolved ,I wonder if they would be happy if paid with my life for their incompetence. This is the worst service I have ever received. As it stands I don't have cover whereas I have paid my premium