Worst customer experience, discovery does not want to pay claims that were authorised

I will like to express my absolute disappointment and hurt caused by the medical aid that I pay every month without fail and continue to do so. A dependent on my medical aid passed away in August 2019, almost 3 months later I am still getting medical invoices from service providers that Discovery have not paid. I am getting threats from service providers that I have been handed over to debtors and will be blacklisted. The pain and constant reminder that Discovery has cause is just horrible and no words can express what I go through each time I have to explain the story of my loss and pain to multiple discovery personnel trying to get the outstanding invoices paid. I will formally lodge a complaint against the medical aid and it so unfortunate that I am unable to move to another medical aid. I have paid the outstanding invoice and I will make sure that I lodge a formal complaint against discovery. The experience has been nothing but terrible. And please do not contact me. Refund me for the money I paid. DO NOT CONTACT ME. REFUND ME. I WILL COMMUNICATE WITH YOU THROUGH A FORMAL COMPLAINT PROCESS. WORST EXPERIENCE EVER. I will share my experience with all my family and friends and all my colleagues. If this is how you treat your loyal customers, your new banking business will never succeed. The nice thing is that I am not forced to bank with you and have a choice to bank with other banks that understand and cares about their customers. Discovery is the worst medical aid service provider ever. Worst, worst worst.