worst custer service

<p>I have just had the worst customer serivice from someone who call himself a 'CUSTOMER RELASIONSHIP MANAGER' SHAUN COETZEE. A call that I made to the medical aid that should have taken no more than 5mins ended up to taking 34min. All he had to do was leave a message for his clinical department" who was not available for the day" which is mind bogling to me to call my Doctor. instead he tells me I should call my doctor and tell him they not available and get my doctor to call them after My Doctor have Already tried to call the medical aid numerous times . He felt he wanted to tell me a whole lot of **** I was not interested in hearing. after 34 minutes and becoming very frustrated i dumped the call.</p>