Worst Client Support

My wife was on keycare and I wanted to transfer her to my delta core plan as a dependant. We tried doing this since early january. Now on the 5 feb they tell me they consider the move a updrade and uprades are only allowed in january.

Now the only way to get her on my medical aid for the tax benefit is to move her over to a different medical aid then move her back to discovery.

They advised her to cancel her medical aid so she can be on my medical aid and now she is sitting without medical aid cover for the next month due to the bad advise that the discovery team has given her.

I insisted on speaking with a manager today and he is so blind that the documents were submitted to them in january but not one of their agents even knew that she could not be moved as a dependant in february like we were advised.

The lack of care that its their fault my wife is now sitting without medical aid for the next month because they want to ****** me to upgrade my plan.

This is the worst service that I have ever received from a medical aid.

In total we spent about 6 hours of our airtaime and data to contact them and they never once gave us the correct advise during january.

If it is possible you should avoid doing business with them unless you have no choice