Worst client service ever

After months and months of calls and emails now you are interested in contacting after I put my complaint on HelloPeter. What makes me so angry is the person who contacted me doesn't even know untill now that my son has not got a medical aid from diacovery. I gave him my son's ID number and what does he say to me he can't help me as my son does not have a membership by them I need to give him all my son's information then they will update his membership and then they can tell me whats going on. I couldn't believe what this person was telling me. What the hell discovery how do you treat your future clients like this. You do not even have a stupid excuse why you have treated my son's application like you have and then you expect me to to apply for him agaihn!!! Are you crazy no one in their right mind will do that after been treated like he has.. I am sorry to say the staff that work for you are not compatent to do the work given to them and this is why people get treated like they do. This is not exceptable at all....

I have no words 3 consultants contacted me a week ago and promised to have answers for me within 2 to 3 working days. I have sent emails to you Brad I phoned and the lady sent an email to you while I was online and yet we are in the 27th of June 2018 and started this path with you from 07 Febraury 2017. No membership and no but no excuse why we have received such poor poor service from Discovery. Brad here is my number please call me I would love to reply to your email. You said to my husband I said its ok I dont want a reason for what has happened which I never said I said I am not going re-apply so that You can find out where the problem is you have my son's ID number and that should be more then enough... But clearly that once again my emails and calls have just been ignored as its over a week and still no answers. Speaks for itself. Please phone me ********** 922 would love to hear what is the excuse that no one has come back to me untill now day Thank you for contacting us. More information needed Please provide us with your 9 digit membership number or your 13 digit ID number so that we can help with your query. We apologise for the inconvenience. Did you know? If you are registered on the Discovery website, you can check the status of your claims online by going to Your Health Plan and then to Claims. You can also get certain documents online such as your membership certificate, tax certificate and proof of International Travel Benefit. You are also able to update certain information, as well as check your benefits. You are also able to update certain details, and request certain forms and statements via the Discovery App which is available on both Android and Apple devices. To register on the website, please go to www.discovery.co.za If you have any more questions, please call us on ***, email ********** or visit www.discovery.co.za Regards Kesh Ramsamy Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme 15th of june Good morning * Brad Ball * Is working with my son's case Johan Daniel Becker ********** 016086 . ood day Brad I just want to bring it to your notice we sent that form through about 20 times my son signed and fulled in that forms and we sent it back every second week My husband would phone the guy who was working with his application as we never got any feed back for us this was going on for the first 6 months. My husband phoned the guy and said how the hell can we keep on sending the forms through and when we two weeks have passed his looking for the same forms so to try and put your staffs k incompetance on myself, my husband of my son is not exceptable. We phoned and phoned and sent email after email . The reason I went on HelloPeter again I told my displeasure as its been over a year that we app**** for a membership for my son and you have no excuse to why this has happened I have phoned and fought with numerious people of the poor service and no one!!! no one ever came back to me I sent 3 to 4 emails to your customer services to lay a complaint do you know what came from that absolutely nothing!!! Yet after putting my story on HelloPeter I had your attention. No matter what you a say I have never ever worked with people that is so incompetant to do their work how long can it take to put a membership through Please tell me and how many times must a person apply online send the documetation through of an estimate of 6 months before someone starts doing their job Please tell me ???? I am so so angry with your company and you Brad as clearly as day you didnt read my emails through then you would know we tried everything and more to get membership for son app**** over and over again online. I am sorry to say but over the internet and television you strive to be proffesional and your customers comes first I am sadden to say I have not seen this once since the 17th of Februaury 2017. Regards Kathleen Becker ********** 922 15th June all the ref numbers Re: Please give me a call -WRefNo# ********** 857#- -MailRef# ********** 036#- -MailRef# ********** 075#- SO PLEASE PLEASE TELL ME WHAT MORE MUST A PERSON DO TO GET HELP TO SORT OUT A PROBLEM. THIS IS PATHETIC I HOPE A LOT OF PEOPLE SEE MY COMPLAINT

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