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Maryna R

1 reviews | Active since Jan 2024

23 Jan 2024, 08:38

worst client service

I've been with Discovery more than 10 years and never had to mail them my payslips and bank statement my payment went from R1400 to R3354, I've requested to move to a different plan several times that's better and more affordable and get no response back, this is the worst client service, if this is not resolved by the end of this week a have to check for other options, all the ref no: ***, ***, ***, ***, ***, ***

0
Replies (8)
Discovery Health
Discovery Health's reply23 Jan 2024, 10:23
Official
Dear Maryna R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply23 Jan 2024, 14:59
Official
Dear Maryna R

We’ve sent feedback to you on email, as we could not contact you telephonically. 
   
Regards 
Discovery Health Servicing Team
MR
Maryna R's update23 Jan 2024, 16:21
Reviewer Update
as per my previous mails to Discovery want to Change my discovery plan to Classic delta saver , its cheaper that Key Care plus and during working hours please phone me on my Work Number ***, this matter is not sorted out yet
MR
Maryna R's update25 Jan 2024, 07:55
Reviewer Update
still no feedback on my mail of yesterday the Monthly premium is not correct it should be R2674.
MR
Maryna R's update26 Jan 2024, 10:45
Reviewer Update
please note my monthly premium is still incorrect i need this to be sorted out before this money gets deduct from my account,
MR
Maryna R's update29 Jan 2024, 07:34
Reviewer Update
still no response from Discovery regarding the incorrect premium
MR
Maryna R's update30 Jan 2024, 08:07
Reviewer Update
still no response from Discovery regarding the incorrect premium
Discovery Health
Discovery Health's reply23 Oct 2024, 19:36
Official
Dear Maryna R

We have been in contact with you.   

Regards 
Discovery Health Servicing Team