WORST CLIENT SERVCIE EVER!

In short, I AM DONE!!

It's been a total of 7 months of having issues with Discovery, from Bank to Insure to Health.

In December I wanted to switch to Discovery Bank, went through the process of signup, and there I was stuck for about 4 months. Email, phone calls up and down no luck, Uninstalling apps and reinstalling apps. Then one day it started working MONTHS later.

In this time Discovery started to WhatsApp me and I was called someone who I am not. A complete different name than my name. Now I had so many questions, and NOBODY can answer me what is going on.

While all this has gone on, my login(s) stopped working, for Health, Insure and the Discovery App and WebSite. Just won't let me login.

Again I called, I can't use the website chat, AS I CAN'T LOGIN! Call after call being directed to all of the departments Discovery has, from bank, to digital, to insure, medical and vitality. NOBOY can help me, only refer to somebody else endlessly.

To this day since December, my login worked for approximately 4 weeks in total. I still can not log into the Insure/Health Discovery app nor website TODAY.

I was on a call with Aluta and Jay on 2024/07/02 @ 11:59:32 and 12:18:43

Jay phoned me today, and told me I called them. on the 4th, how the hell is this possible? Is your system so useless? I have WhatsApp messages and call logs that tell me it was on 02/07/2024. But NO Jay wants to tell the client she is right and we are wrong.

Referece numbers:

[2024/07/02, 11:59:32] ***** **********: *** Name: Jay

[2024/07/02, 12:18:43] ***** **********: *** Name: Aluta

I then listened to her today after 15 days, after she said 72hours(3 days) I will get feedback, that there is STILL NO FEEDBACK on my issues. Then I asked for a manager, whom sJay said is not available, I told her I want to talk to a manager now. Then she just dropped the call. WOW NICE SERVICE!

IT HAS BEEN MONTHS OF THIS! I am DONE!!!!! FEDUP!!!!

After they told my broker there was a duplicate entity on the system earlier today. And then now they have no feedback. Useless!

How on earth is Discovery still doing business with such service?

I am just going to cancel all my policies, and there a. A LOT of them!!!!