Worst and most horrific experience

i app**** for a medical aid cover for my father on the 21 December 2015 to date (24 February 2016)there has never been any positive response, Instead i have been sent from pillar to post being given different reference numbers,that did not even help me with anything. I have been calling in every second day and have been given different excuses, ,my last straw was when i called in today to get feedback from the last docs that i sent last week, to my surprise i was told that i need to send a new bank statement because the 3 months is over,Mind YOU!! i had called the NEW BUSINESS Dep on friday and was advised that the application has been sent to KEYCARE PLUS dep and everything was in order i called in today to try and get feedback cause it has been 72 hours and more (Yet they have 48 Turn around time),and was advised of the above,had i not called in how was i going to know that a new back statement has to be sent through. I was expecting soo much more than what i received from Discovery which is the reason why i specifically wanted cover from them and not any other medical aid but to my amazement i got such poor, disgusting service.