1 reviews | Active since Mar 2017
Worse service
I have been in hospital since Tuesday where the medical aid gave me a Auth to be admitted. Now I am being told that I have to use my own funds to pay the stay as well as they don't cover my hospital stay without any heads up.
I had surgery yesterday 21/03 and the Auth for the surgery was given,now when I need to go for a CT scan discovery decides I'm a new patient and suddenly put me on a waiting period
I have been calling them from the morning spending my airtime and trying to get a Auth,they keep declining my Auth now not sending the necessary forms to me.
This is the worse service after I have decided to reinstate my medical aid they have no worries about us clients.
I have been calling spoke to so many agents nobody helps and managers are scared to pick up the phone and assist.
Worse medical aid ever!!!!!
Please note I had to take a discharged and leave the hospital because I told by you agent their are no records of me been in hospital and I will need to cover the bill from Tuesday till Friday and even operation I went for , now I need to go do my CT scan privately and see the specialist privately which is all a cost yest I have medical aid ,this has been such a bad experience I will never wish this on anyone ever!!!!
Please note I had to take a discharged and leave the hospital because I told by you agent their are no records of me been in hospital and I will need to cover the bill from Tuesday till Friday and even operation I went for , now I need to go do my CT scan privately and see the specialist privately which is all a cost yest I have medical aid ,this has been such a bad experience I will never wish this on anyone ever!!!!