1 reviews | Active since Aug 2016
Worse pre-authorisation ever
<p>On Monday the 15th August i was suffering from a severe leg pain and i went to the doctor who referred me to hospital for admission.Unfortunately I was not admitted as Discovery Health declined my admission.They said my gp still needs to fill in some forms and return them back to them.The whole process will take 8 to 16 hours.its Thursday morning and I am still waiting for authorisation from discovery .For 4 days I am sufferring with no treatment and yet I have a medical aid that I pay for every month.When my wife had the same problem last year we decided to upgrade from keycare to coastal plan thinking things would change.Now i have to go to a government hospital to get help otherwise im gonna die waiting for the help I pay for.This is so disappointing especially because Discovery Health is such a big company.</p>
Dear lungikhulani
We’re sorry to hear you’re dissatisfied.
Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
Dear lungikhulani
We’re sorry to hear you’re dissatisfied.
Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
It's 12H30 now and no one even tried phoning me to explain what is happening with my complain, that shows how much Discovery does not care of their client. U guys are a shame
It's 12H30 now and no one even tried phoning me to explain what is happening with my complain, that shows how much Discovery does not care of their client. U guys are a shame
Friday today and still no positive response from Discovery health, im i suppose to be fine no i dont think so maybe its time my lawyers find out about this mistretment. Its discusting to think i must wait the whole week to get medical attention that i pay for.
Friday today and still no positive response from Discovery health, im i suppose to be fine no i dont think so maybe its time my lawyers find out about this mistretment. Its discusting to think i must wait the whole week to get medical attention that i pay for.
