tM
thembisile M

1 reviews | Active since Jun 2016

30 Jan 2018, 17:33

worse experience ever.

discovery just decided to change maternity benefits without letting me know, now my gynecologist is not paid due to the changes, whats worse is that their consultant are not saying one thing, they telling to pay for my gynecologist visits that i'm covered for. today i was speaking to this consultant who didn't have answers she kept on saying there's nothing can be done and he will take it up with the management and the pulling weekly report the same consultant who rudely put phone down she was unable to answer my questions, i wouldn't recommend anyone to use this medical aid especially when you pregnant.

0
Replies (3)
Discovery Health
Discovery Health's reply31 Jan 2018, 09:27
Official

Dear tee-

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply02 Feb 2018, 13:16
Official

Dear tee-

We can confirm that the relevant team has been in contact with you to discuss your concerns.

Regards
Discovery Health Servicing Team

tM
thembisile M's update05 Feb 2018, 09:40
Reviewer Update
thanks to Devashnee Abid for explaining everything clearly and processing the claim.