Worse customer service

I called on the 24th October to cancel my Vitality membership and it was never done, was sent from pillar to post , Xolani sent my query to Cheslin who never had courtesy to call back to confirm. Full debit order went off again, 9th November I made a follow up call and was told that it has been cancelled, 1st of Dec full debit order went off. This morning I called and was through to Amira who had a baby screaming at the background and transfer the call to useless Sinazo Bakumeni who could not tell me why full amount was debited, also had a terrible connectivity working from home call got cut off after spending 28mins on the phone still no resolution