Worse customer service

I have a company medical aid that is administered by Discovery. At the beginning of the year I forgot my password and tried to reset it only to find that my information was migrated to Discovery because I had a Discovery card back in the days.

I have been trying to link my cellphone number and ID for the past 7 months and every agent I speak to tells me about escalation and no one does anything or resolves my issue

I called in today after I was promised an opt escalation in July to resolve the issue and no one has contacted me since and today again I call and they tell to wait for about 4 weeks .

Even Sassa would not take this long

At this point I have exhausted all the avenues available and Discovery has proven to a backward and useless company that can't resolve issues

So now I am sitting here not being able to access information about my benefits that I paid for with my hard earned money