DB
Daniel B

1 reviews | Active since Apr 2014

04 Dec 2016, 07:32

Won't pay the optometrist

<p>My glasses were pretty scratched and although I am aware that discovery cover me for an eye test and glasses every 2 years I couldn't remember when I was due again. So I phoned discovery and they referred me to Isoleso to check when I could go. Isoleso eventually answered the phone and I was told that I was due to visit the optometrist. </p> <p> </p> <p>The problem is they refuse to pay, saying i went too soon. This is very irritating as it takes forever to get through to them and I cant afford the airtime. I am not going to pay out of my pocket as I already had to loan almost R30 000 for medical expenses not covered by discovery in the last month and a half. </p>

0
Replies (3)
Discovery Health
Discovery Health's reply05 Dec 2016, 10:26
Official

Dear dchrisb

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Dec 2016, 15:18
Official

Dear dchrisb

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team

DB
Daniel B's update05 Dec 2016, 15:21
Reviewer Update

THANK YOU VERY MUCH FOR THE ASSISTANCE