Won't pay

Discovery advertises they will pay from your screening and benefit account if you get certain tests done, you will be awarded points for doing such, nowhere on the vitality website does it say it will not pay if you have this done at your GP, it only says that if you do this at your GP you will need to send the results through to a certain email, but it does not say they wont pay. Now every email I send goes to a different consultant who end the same generic copy and paste email, they dont read the email or give it to someone on management level, when I reply the email gets picked up by a new consultant, so i am now expected to waste my airtime as well because they are so ***********.