Won't Add my husband

<p>I phoned discovery a while back and explained I had just gotten married and wanted to add my new husband to my policy but he was also a discovery client. I was then told that I can fill in forms and send them through during the 1st 3 months of marriage. I have since done that, I first got a mail saying that he can not upgrade to my policy until January, I phoned and was told that this was incorrect as we were just married and that all they need is my marriage certificate. I was told once I submit it will take 8 hours to reflect. I sent that through straight after I put the phone down...this was last Friday (4 August 2017). I never heard anything. I then sent an email requesting feed back, I got the same mail to say they will not add my husband. Someone called me and only after I gave a reference number she finally found my marriage certificate, this was on Thursday, 10 August. I have now today sent an email because I am awaiting feedback and once again get the mail that they can not add my husband... why am I having such trouble getting my husband onto my medical aid? He had to cancel his 1st August as this is what we were both advised when we explained what we are going to do. On the 27th we will be married 3 months, what will the excuse be then about not adding my husband.... this is very unprofessional and unexpected from Discovery!</p>