rP
romano P

1 reviews | Active since Oct 2015

21 Jul 2016, 15:03

Without Medical Aid as Discovery Health Removes Dependent Without Written Consent or Confirmation.........

<p>I am a member with Discovery Health from 2012 and today I found out my wife has been removed from my medical aid plan without my written consent or telephone confirmation. </p> <p>I received a call from Discovery Health during the month of June 2016 and their staff ask me if I was aware my wife requested to be removed from my plan. I inform them, there must be a mistake as my wife has not made such a request and they must investigate further, where the request came from as it is **********. I have not receive any feedback from them up until today and now my wife is without medical aid cover as Discovery Health continued to remove her even though I inform them it is incorrect. </p> <p>In my opinion medical aid is a very important necessity and a must have in South Africa. What will happen now if my wife needs to be hospitilised...who will cover the cost for hospital fee? </p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply22 Jul 2016, 06:11
Official

Hi Romano Pillai

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Jul 2016, 12:23
Official

Hi Romano Pillai

We can confirm that we have resolved this matter. Please check your email for more information.Please be in touch if you have any other concerns.

Regards
Anil