Without medical aid and have paid

I phoned the call centre to do a manual payment on the 8th of January. The consultant gave me the banking details, did the payment and was told to email the proof of payment. After allot of phone calls they finally received it and lifted the suspension. Monday 11 January i received an sms and email stating that i have been suspended again. Apparently the consultant gave me the wrong banking details. I phone today and I am still suspended. Surely they can see on the system who gave me the details or listen to the recording? But no, they told me to phone back on Saturday. <br> <br> My only question is that it was Discovery`s fault, now i am left without medical aid after i have paid?