GW
Graham W
1 reviews | Active since Jul 2011
14 Jun 2020, 14:51
Will not reprocess claim
Three attempts to get this claim reprocessed have failed. Multiple emails to claims@discovery and healthinfo@discovery have yielded barely any response and no action. This is pathetic.
Previous attempts are:
Resubmitted 29/3: *** MailRef#***# Resubmitted 24/5: *** WRefNo#***#- -MailRef#***# MailRef#***# Resubmitted 6/6: Ref: *** MailRef#***#
The issue is you have incorrectly processed the following line item:
05/02/2***0-0008 G81.9 Neural tissue mobilization 90.00
This same procedure is done weekly and only this one was not paid.
I can see that still has not been processed.
WHO DO I HAVE TO CONTACT TO GET YOU TO ACTUALLY DO THIS?
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
15 Jun 2020, 08:10Dear Graham W We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply15 Jun 2020, 08:10
Official
Dear Graham W We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Jun 2020, 10:23Dear Graham W We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply15 Jun 2020, 10:23
Official
Dear Graham W We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
