GW
Graham W

1 reviews | Active since Jul 2011

14 Jun 2020, 14:51

Will not reprocess claim

Three attempts to get this claim reprocessed have failed. Multiple emails to claims@discovery and healthinfo@discovery have yielded barely any response and no action. This is pathetic.

Previous attempts are:

Resubmitted 29/3: *** MailRef#***# Resubmitted 24/5: *** WRefNo#***#- -MailRef#***# MailRef#***# Resubmitted 6/6: Ref: *** MailRef#***#

The issue is you have incorrectly processed the following line item:

05/02/2***0-0008 G81.9 Neural tissue mobilization 90.00

This same procedure is done weekly and only this one was not paid.

I can see that still has not been processed.

WHO DO I HAVE TO CONTACT TO GET YOU TO ACTUALLY DO THIS?

0
Replies (2)
Discovery Health
Discovery Health's reply15 Jun 2020, 08:10
Official
Dear Graham W We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 Jun 2020, 10:23
Official
Dear Graham W We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team