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mgnprentice M

1 reviews | Active since Dec 2016

19 Jul 2017, 08:18

Will not pay out for Donjoy knee brace

<p>Last year I tore my acl last year, I spent a lot of my own money paying for physio and bio so that I could get active again. When I was playing hockey I almost retore it. The doctor and my physio decided it would be best for me to get a proper acl brace that will give me the freedom to play any direction change sport, and will protect my knee. I work for a medical company that happens to import djo, so I could have ordered my own brace through djo in the USA, but I decided to rather use an orthotist in Pta, that would give me the brace at discovery approved rate. Of course not I am being charged almost double what I could have gotten it for, and discovery will not pay out, not even out of my medical aid savings... I am very disappointed, I could have paid 4000 for it, now I am sitting with a 9000 bill which discovery was supposed to pay out of my savings. Discovery please help me out, you cannot just tell me this is not covered. You don't cover sports braces on any of your plans </p>

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Replies (2)
Discovery Health
Discovery Health's reply19 Jul 2017, 10:53
Official

Dear megan-sarah-prentice

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Jul 2017, 14:44
Official

Dear megan-sarah-prentice

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team