Why so ***********

Hi there, I cannot believe that a Company as big as Discovery can be so stupid when it comes to a reversal of a claim. I returned a broken wheel chair 5 days ago to Dischem. They took back the wheel chair with open arms with apologies. They could not put a straight reversal through as a claim as it was older than 120 days. They sent it through to claims adjustment who has to date done nothing with it. I now get told sorry the system shows its old. I now have a husband who cannot get around as I have no wheelchair and cannot put another claim through as their system shows I already have a wheelchair. Really it is pathetic. I cannot believe the incompetence. It is an actual 5minute job for someone who understands what to do. What are they becoming that the staff are so ***********. Is this the future of discovery. Think hard before you join them. Unless I have a wheelchair by tomorrow I cannot take my husband for his Dr check up as i have no way of getting him there.