BH
Bradley H

1 reviews | Active since Nov 2011

06 Mar 2015, 08:18

WHY PAY NEARLY 4K FOR MEDICAL AID

Good day<br> <br> Trust you are well?<br> <br> I have submitted claims for my son to see his pediatrician as he had sores in his throat, which had been there for more than a few months and advised by a GP to see an ear nose and throat specialist which was in the discovery network booked him in for an op. After finding out the the ENT wasnt even able to resolve the issue and ****ing up blood samples which we had to pay for. <br> <br> I was advised by your sales people and consultants that everything would be cover in full. You didnt even want to cover my sons emergency when he was rushed into hospital and later admitted... This was the exact reason why I left my other medical aid as I was advised discovery would make sure this would all be sorted. <br> <br> To think I was also looking into signing life cover and my pension policy with you, would your stories all change when I retire?

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Replies (1)
Discovery Health
Discovery Health's reply06 Mar 2015, 14:58
Official
Hello Fibrahunt,

Thank you for your comment.

As discussed we confirmed that we do offer various tools to members to confirm how we fund for procedures and how we cover providers. We confirmed that the claims were funded from the correct benefit up to the Scheme rate. I confirmed how providers bill in-hospital who are on a specific payment arrangement and how they bill out of hospital.

I am sorry for any inconvenience this may have caused you and I wish your son a speedy recovery.

Thank you for allowing me to assist with your query.

Kind regards
Jashvir