Why is my issue still not resolved after almost two months?!

This is a follow up on my previous review. Discovery's so called "help" basically consists of telling me that they are working on the problem and will provide feedback within 3-5 business days. After not receiving any feedback within that timeframe, I asked what is going on and only got an answer saying that there is no feedback available. I need to ask "What now?", or the communication would have just ended there, to be told the ticket will be escalated. I then wait again for a few days and receiving no feedback before making contact again, only to fall into the same "recipe" of replies: 1. There is no feedback 2. We are working on the problem 3. I will escalate the ticket, only after I ask "what now?" Then the cycle repeats. Nothing is happening and no one is trying to help me. Discovery is useless and cannot care less about their customers paying a big portion of their salary. This is unacceptable to me.