Why is it so hard to make a payment?

My discovery vitality payment was unpaid this month - the debit did not go off and I called into the contact centre today to rectify the problem before it escalates unnecessarily. <br> <br> I got through to the vitality dep (I selected it as it stands to reason that Vitality Billings will probably be dealt with here) - i spoke to a consultant who transferred me to the accounts department. I got through and was then told that i was in the wrong department and was transferred again. <br> <br> Hoping that i could finally resolve my query, I got through to the final consultant who advised me that i need to be transferred AGAIN - I am sorry but that is just ridiculous. I need to make a payment and Discovery doesnt have a simple system in place to make a missed payment? really? <br> <br> And how is it that none of your contact centre agents know where to transfer a customer to? Please ensure that someone contacts me (as your agents inferred that nobody is allowed to call me back).<br> <br> I expect to resolve this today and i will not pay any interest gained on the amount after today.