ND
Nyvrem D
1 reviews | Active since Jul 2011
19 Sept 2021, 16:06
Why has Discovery deteriorated so much in the past year??
I have requested the navigation/ URL/ address to view my Al**** activity for this year "Navigation/ URL/ address" cost me at least ten minutes of explaining and I could not get to what I needed... in CSV or Excel: Al**** Activity Only
I called to ask for the about and got a PDF of all transactions for this year.
Why has Discovery deteriorated so much in the past year??
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
20 Sept 2021, 08:21Dear Nyvrem D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply20 Sept 2021, 08:21
Official
Dear Nyvrem D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
21 Sept 2021, 10:15Dear Nyvrem D
We have been in touch with you to address your concerns.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply21 Sept 2021, 10:15
Official
Dear Nyvrem D
We have been in touch with you to address your concerns.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
ND
Nyvrem D's updateReviewer Update
11 Oct 2021, 18:14I received what I needed in response to this.
It was extremely difficult to understand and a gentleman tried to call me twice to explain - at which times I was not available to go through it with him.
Last I heard was that he'd call me again in a day or three and I made a big mistake saying that it wasn't critically urgent:
It's now weeks and nobody's gotten back to me on trying to deconstruct the document.
Moreover, my initial request was for the URL to get to where I could see/ download what I was looking for. That seems to have been completely ignored.
It was extremely difficult to understand and a gentleman tried to call me twice to explain - at which times I was not available to go through it with him.
Last I heard was that he'd call me again in a day or three and I made a big mistake saying that it wasn't critically urgent:
It's now weeks and nobody's gotten back to me on trying to deconstruct the document.
Moreover, my initial request was for the URL to get to where I could see/ download what I was looking for. That seems to have been completely ignored.
ND
Nyvrem D's update11 Oct 2021, 18:14
Reviewer Update
I received what I needed in response to this.
It was extremely difficult to understand and a gentleman tried to call me twice to explain - at which times I was not available to go through it with him.
Last I heard was that he'd call me again in a day or three and I made a big mistake saying that it wasn't critically urgent:
It's now weeks and nobody's gotten back to me on trying to deconstruct the document.
Moreover, my initial request was for the URL to get to where I could see/ download what I was looking for. That seems to have been completely ignored.
It was extremely difficult to understand and a gentleman tried to call me twice to explain - at which times I was not available to go through it with him.
Last I heard was that he'd call me again in a day or three and I made a big mistake saying that it wasn't critically urgent:
It's now weeks and nobody's gotten back to me on trying to deconstruct the document.
Moreover, my initial request was for the URL to get to where I could see/ download what I was looking for. That seems to have been completely ignored.