Why does it take so long to address a complaint

Item: Discovery Health
Rating: 1
Author: Eugene N

How long does it take to respond to a basic complaint. Nothing complex. Initial request submitted on the 29th of May. The 2nd of June (5days later), and I'm still waiting on the complaints team to initiate contact.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

02 Jun 2025, 07:15

Dear Eugene N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply02 Jun 2025, 07:15

Official

Dear Eugene N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Eugene N's updateReviewer Update

04 Jun 2025, 03:36

Why am I not surprised ... I'm still waiting on a reply from my communications (x2) sent directly to Discovery!

Now, 2days later, I'm still waiting on this response, spurred on from my HelloPeter review.

Is this the level of seriousness we attach to all complaints?

Discovery Health’s reply02 Jun 2025 at 07:15Dear Eugene N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Eugene N's update04 Jun 2025, 03:36

Reviewer Update

Discovery Health's replyOfficial

17 Jun 2025, 10:25

Dear Eugene N

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team

Discovery Health's reply17 Jun 2025, 10:25

Official

Dear Eugene N

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team