Why do you force your clients to log a complaint on HelloPeter?

Item: Discovery Health
Rating: 1

Why do you force your clients to log a complaint on HelloPeter? It is the ONLY way your clients can get your attention! I cannot phone you, I cannot email you, I cannot contact you. 4 hours today on the phone. I have been with Discovery for 20+ years. Disc Health are wonderful UNTIL you need to talk to someone or email someone who can assist. I have ZERO chance of contacting anyone unless I log a problem on HelloPeter. If you provided support to your customers, you would not need to deal with HelloPeter complaints.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

12 Mar 2021, 07:53

Dear Irene We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply12 Mar 2021, 07:53

Official

Dear Irene We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

's updateReviewer Update

14 Mar 2021, 04:19

I apologise! Discovery is still the best. how do I change my rating?

's update14 Mar 2021, 04:19

Reviewer Update

I apologise! Discovery is still the best. how do I change my rating?