Why do I have to submit the same claim over and

Why do I have to submit the same claim over and before you process it? I have sent through the same claim ten times over two weeks? I have received feedback that my claims were received but you no one has processed them??? People are sick of Discovery! WE dont want cheap movies. I come to you for healthcare and to cover my medical expenses. I pay almost R4000 a month! And get very bad service!!! Pls do what you are supposed to do and forget the vitality nonsense!