TS
Tamsyn S

1 reviews | Active since Jan 2018

07 Jul 2025, 16:31

why do I even pay monthly when I still have to pay out of my own pocket!?

I am extremely unhappy with the way I am being treated and while I am pregnant on top of it!

I pay almost 3k a month on medical aid for what???

You people suggested Dr Christine Van Heerden as a network Dr,, I booked her and was open about my plan, she requested an upfront payment of 2k and said no worries I can claim it from my medical aid only to have her office use the a code thats you guys do not accept and now I have to lose out on money! I was billed for the second scan too and why!? because apparently the Dr does not deal with you guys directly! why on earth is she on your network list if I'm having to pay for everything anyway?! why??? this is so dishonest and not something any pregnant woman should have to deal with! you guys are literally paying for nothing. I demand that this is fixed and I am refunded or I will take this to the Ombudsman. I called in and had your agent tell me its not inyour control on how drs bill me and fine lets say thats the case but the responsibility is on you to make sure that your network drs do right by your clients thats your burden not mine! I have not one but two unpaid bills because the dr you people suggested is not doing their part!

0
Replies (2)
Discovery Health
Discovery Health's reply08 Jul 2025, 06:41
Official
Dear Tamsyn S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Jul 2025, 16:48
Official
Dear Tamsyn S

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team