SD
Shaun D

1 reviews | Active since Mar 2009

12 Jul 2024, 11:05

Why do I even bother paying for medical aid.

I have been struggling to get approval from Discovery for severe dental treatment, even after my dentist submitted motivation it was still denied. The person I contacted at Discovery promised me a call back when a decision was made but I only received a mail. The work required is not cosmetic, it is severe dentistry. I am told it needs to go of MSA, however even at the highest package the cost will not be covered out of MSA.

0
Replies (4)
Discovery Health
Discovery Health's reply12 Jul 2024, 11:45
Official
Dear Shaun D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jul 2024, 14:56
Official
Dear Shaun D

We’ve contacted you and addressed your concern. 

Regards 
Discovery Health Servicing Team
SD
Shaun D's update24 Jul 2024, 13:23
Reviewer Update
I received a call and was informed that my request will be escalated to a specific team. I am still awaiting the outcome of this and have not received any calls since then. Still sitting with pain etc, and my medical aid refuses to help!
Discovery Health
Discovery Health's reply23 Oct 2024, 11:27
Official
Dear Shaun D

We have been in contact with you.

Regards 
Discovery Health Servicing Team