KM
Kharoline M
1 reviews | Active since Oct 2011
31 Aug 2024, 00:29
Why can't Discovery render customer service?
I requested medical aid statements over a month ago and have not received them, I escalated my request to *** and received a reply on the 13 August 2024 stating my request was being attended to but today is the 31 August 2024 and I haven't received the requested statements. I urgently need these statements and don't understand WHY its taking so long?
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Replies (2)
Discovery Health's replyOfficial
02 Sept 2024, 07:31Dear Kharoline M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply02 Sept 2024, 07:31
Official
Dear Kharoline M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Sept 2024, 15:21Dear Kharoline M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2024, 15:21
Official
Dear Kharoline M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team