WHY CAN I NOT GET THROUGH TO YOUR CUSTOMER SERVICE TEAM

I recently left a company that was handling my medical aid for me and I asked to have it moved to my personal capacity. I received the forms but I have been given no indication of where to send them to and the end of the month is nearly here. I tried calling your customer care line, I was asked to confirm my contact number for an OTP to be sent, I did this several times and received no OTP. I have wasted over R100 airtime trying to speak to someone. Then I tried registering for your Whatsapp line, same story, no OTP arrives. It is not my phone or my network as I am still receiving texts from other sources. I think it is ridiculous that I have to sit and struggle for hours to reach someone who can assist me.

Please can someone assist me urgently, this is actually ridiculous.