LK
Leandra K

1 reviews | Active since Oct 2012

20 Oct 2017, 14:21

Why bother having Discovery as a medical aid?????

I have a chronic debilitating illness which requires chronic medication on a monthly basis. We are in our above threshold benefit (as we have just got out of our self-payment gap) and 90% of my medication is not paid for by Discovery as I have used my funds for the year which is R21 000.00 (which is not a lot when you are taking 13 different medications). The operator at Discovery has the audacity to tell me it is my decision how I use the funds. There is only ONE OPTION on how to spend the funds, I need the medicine on a monthly basis.

Discovery do not cover pain medication , anti-inflammatories etc etc on their chronic benefit, and their list of medications that they do cover is so limited, I ask myself 'so what do they actually cover?'. A big part of my condition is pain management and this is done using various pain****ers and anti-inflammatories.

I am using Dischem for my medication, which is one of their preferred suppliers, I am trying on my part to do what I can to adhere to their rules in order to have medication paid for, but Discovery are not living up to their end of the bargain.

0
Replies (2)
Discovery Health
Discovery Health's reply20 Oct 2017, 15:00
Official

Dear LeandraK

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Oct 2017, 11:52
Official

Dear LeandraK

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team