Why ask if you cannot follow through?

Item: Discovery Health
Rating: 1
Author: Natanya M

Discovery sent an email regarding the option to choose an earlier debit date, to which I responded. However, the debit has not gone off as yet. Called the call centre and the lady seems clueless, she was not listening to me and kept telling me what my regular debit date is when I was trying to explain the alternative as provided by Discovery. Why ask if you cannot follow through, and worse, if your employees do not know what we are talking about?

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

15 Dec 2025, 07:09

Dear Natanya M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply15 Dec 2025, 07:09

Official

Dear Natanya M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Natanya M's updateReviewer Update

15 Dec 2025, 08:49

You were supposed to debit me on the 12th, which was on Friday. You sent an email, and I provided an alternative. How can you set up systems/processes without having tested it and ensuring it works?

Natanya M's update15 Dec 2025, 08:49

Reviewer Update

You were supposed to debit me on the 12th, which was on Friday. You sent an email, and I provided an alternative. How can you set up systems/processes without having tested it and ensuring it works?

Discovery Health's replyOfficial

18 Dec 2025, 13:20

Dear Natanya M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Dec 2025, 13:20

Official

Dear Natanya M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team