CK
Carina K
1 reviews | Active since Aug 2010
08 Oct 2015, 08:12
Why ask for feedback when nothing is done about it
\Discovery is passionate about delivering efficient service
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Replies (1)
Discovery Health's replyOfficial
13 Oct 2015, 15:35Hello fatty,
Thank you for your comment and bringing this matter to our attention.
We have investigated the concerns you raised and have confirmed that there was a system constraint with regards to receiving your emails. We have addressed this issue and have put measures in place to avoid similar occurrences in future. Please accept our sincerest apologies for the frustration this has caused you.
Your claim has been reprocessed and the amount will be paid to you instead of the service provider. Please allow 3 to 5 working days for the refund to reflect in your account.
Regards
Annelize
Thank you for your comment and bringing this matter to our attention.
We have investigated the concerns you raised and have confirmed that there was a system constraint with regards to receiving your emails. We have addressed this issue and have put measures in place to avoid similar occurrences in future. Please accept our sincerest apologies for the frustration this has caused you.
Your claim has been reprocessed and the amount will be paid to you instead of the service provider. Please allow 3 to 5 working days for the refund to reflect in your account.
Regards
Annelize
Discovery Health's reply13 Oct 2015, 15:35
Official
Hello fatty,
Thank you for your comment and bringing this matter to our attention.
We have investigated the concerns you raised and have confirmed that there was a system constraint with regards to receiving your emails. We have addressed this issue and have put measures in place to avoid similar occurrences in future. Please accept our sincerest apologies for the frustration this has caused you.
Your claim has been reprocessed and the amount will be paid to you instead of the service provider. Please allow 3 to 5 working days for the refund to reflect in your account.
Regards
Annelize
Thank you for your comment and bringing this matter to our attention.
We have investigated the concerns you raised and have confirmed that there was a system constraint with regards to receiving your emails. We have addressed this issue and have put measures in place to avoid similar occurrences in future. Please accept our sincerest apologies for the frustration this has caused you.
Your claim has been reprocessed and the amount will be paid to you instead of the service provider. Please allow 3 to 5 working days for the refund to reflect in your account.
Regards
Annelize