Why are we given bull**** service all the time???

Last year we signed up for medical aid, it was around May 2023, then September 2023 we went for our routine chronic checkup, as discussed with the consultant that me and my husband were on the chronic benefit. They said it's fine and switched us both onto it. Surprisingly when we went for routine chronic checkup, we were told mine was paid under the chronic illness benefit and my husband's was not and had to wait a 12 month waiting period. Firstly that's ******* as we did inform them of the chronic initially.

Now fast forward to 2024, we went for check up last week Friday 27 June 2024, as we were overdue. To our dismay yet again they ****ed up and came up with another excuse that I was never registered on the chronic illness benefit and he was and the chronic routine checkup we just did was charged from our medical savings for my checkup and for him under the correct chronic illness benefit. They now pulling a stunt that I was never registered under the chronic illness benefit which is bull****. My wife even received the welcome email in May 2023. Please go back to call recordings to listen carefully!!! Mxm, your service is really becoming boring and retarded!!