1 reviews | Active since Aug 2018
Who does your math Discovery Health???
I took my son to the dentist yesterday. I verified the MSA amount via the Discovey app. It stated R4500 is available. I SHOWED THE RECEPTIONIST THE AMOUNT SHOWN AS AVAILABLE.
Today I get an invoice from my specialist stating that my eye tests did not get paid... It was an amount of R1257.31. I calculate the claim history and it adds to around R12000. My MSA is R15800. Who does your calculations Discovery??? How can you show my MSA as used up after a the last claim was only for R450 if the claim history shows I only used R12000???? I am supposed to rely on these figures???? Who the hell builds your apps???
And then when one attempts to contact you it is impossible to simply submit a query ANYWHERE!!!! This sounds *******.
More accurate figures as per the Discovery Portal Claim History.
MSA Total: R15 840.00
Claims: R12 344.27
---------------------------------
Difference: R 3 495.73
There should be R 3 495.73 MSA available!!!!!!! ACCORDING TO BOTH THE APP and your WEBSITE.
DO NOT come to me now and say there are claims that have not been processed.
INVESTIGATE what is happening here!!!!!!!! I will take this further with SAMA.
1. Either someone is *****ing funds.
2. OR DISCOVERY is employing *********** personnel that do not do their job correctly.
3. OR Your software is faulty, inaccurate and unreliable.
This is costing me frustration, humiliation, annoyance when I pay in excess of R 5000 for this medical aid EVERY MONTH.
More accurate figures as per the Discovery Portal Claim History.
MSA Total: R15 840.00
Claims: R12 344.27
---------------------------------
Difference: R 3 495.73
There should be R 3 495.73 MSA available!!!!!!! ACCORDING TO BOTH THE APP and your WEBSITE.
DO NOT come to me now and say there are claims that have not been processed.
INVESTIGATE what is happening here!!!!!!!! I will take this further with SAMA.
1. Either someone is *****ing funds.
2. OR DISCOVERY is employing *********** personnel that do not do their job correctly.
3. OR Your software is faulty, inaccurate and unreliable.
This is costing me frustration, humiliation, annoyance when I pay in excess of R 5000 for this medical aid EVERY MONTH.
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
We have contacted you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have contacted you to discuss your concerns.
Regards
Discovery Health Servicing Team