where is the medication

I have ordered my dad's meds with my medication 20 November, I received my medication, my dad's medication were to be delivered in rustenburg, it is almost two weeks he did not receive his medication,. Where is the medication received last week message ,<br> meds delivered it were no, sending from Friday message to med express still have not been contacted, <br> <br> unacceptable sorry his medication is finish then receive this kind of service I already done the payment everything on the 20<br> <br> please sort this out ASAP