Where have all the humans gone????????????

It is impossible to get hold of a human being to help you. There is this circle of insanity in there call menu. There is not even a selection for my need. I go through listen to these OPTIONS and then end up with a computer. It is like gambling so find a human being. I can not access my account and I do not get emails when I request them, so I can not even complain. Complaints are impossible. Discovery health is deliberate ignoring their problems. Service is disgusting. If you want to service through computers then I suggest you get your business from computer and not humans. I AM NOT A STUFFING TEXT MESSAGE